Don't get sucked in by the cheap rates advertised online. Once you get there, they start adding charges. And after you return the car and leave, they still add additional charges. While driving through New England, we purposely avoided all toll roads and saw some great towns because of it. After about a month after the car is returned, we are charged for a toll that we never crossed (the toll plus a $15 processing fee). And they offer no proof that the car ever passed through a toll. Very shady indeed.
My wife booked a car through the website. Because she has booked with a debit card before and was able to get the car, she had no idea that she would need a credit card once we got there. In fact, we made the reservation using the debit car. Of course, that left us stranded once we got there. So the first complaint comes from the fact that the website allows you to purchase the rental with a debit card, but then does not accept it once you show up. Disable that ability and you will avoid confusion. And we know it's not just us because a driver told us that it happens about once a week and nobody does anything to fix the constant problem.
Good thing though is that they were the cheapest car rental.
To be fair, there was something in small print or the confirmation email that specifically says to bring a credit card, I will give them that. But then I tried to call to cancel the car and maybe get some of our money back (after all, it would be a free car for someone to use and reserve, and I'm fully okay with a late cancellation fee). Nobody in corporate or customer service works on weekends. There isn't even a cancellation option in the website. So we had to pay full price for a car we didn't use. I even put in a request as soon as it happened, but of course they offered no sort of refund.
When I tried to send in a charge dispute, the online form said I could not submit at this time.
Very smooth process. No line to get and return my car. The only negative is how far this place is from the airport. It’s the farthest rental place and it takes about 6 minutes to get to/from BDL.
Do not rent here! This place will try to scam you. I got a Tollway charge in the mail 2 weeks later saying that I used a toll in New Jersey. Odd since I never left the state of Connecticut and I didn't receive any other Toll charges except that one. How did I get to New Jersey without driving on any toll ways? Stay away from this scam place!
Tried to speak with anyone local while waiting for a shuttle, couldn't get connected. The corporate office person had such a thick Philadelphia accent that she was impossible to understand. The van, which came after 2-3 of the other vans already passed was staffed by a nice guy, but the loud old time music that was blaring in the van was very annoying.
Dollar Rent A Car is a US Car Rental based in Windsor Locks, Connecticut. Dollar Rent A Car is located at 580 Spring St, Windsor Locks, CT 06096, USA.
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