The service at this Alamo location was great, the representatives were friendly and helpful, as was the shuttle driver. The car that I rented, however, was not very clean and the hood was not latched down properly when I drove off the lot. It wasn't until I got on the freeway that it became evident that the hood was loose. I had to pull over on a busy and dangerous freeway to secure it properly. These are quality control issues that I hope this location will address. Otherwise, the rental was great.
Recently had an outstanding car rental experience here. At the very beginning of my annual vacation, my flight had been delayed a few hours, resulting in my arriving at this Alamo at about 10:30 at night, as a torrential downpour ensued. The original car which I'd secured months ahead of time to rent from here was no longer available- the car was there but they couldn't find the keys. I explained to Matt, the manager who helped me, that this car rental was really important to me and my mom for this vacation...I'd created a "bucket list" for my 71 year old mom, and she wanted to ride in a Cadillac- which she hadn't ridden in since she was a teenager 50 years ago, while on this mother-daughter vacation. Matt listened to my concern. He then substituted my original Cadillac rental with a 2018 BMW convertible. Needless to say, thanks to Matt, me and my mom had the most incredible fun in the world driving this convertible all over Rhode Island on our vacation, mostly with the top down. I'd never even been in a convertible until this experience. Thank you, Bradley Alamo, for a Totally Awesome car rental experience. I fly into Bradley Field annually, and will forever be loyal to this Alamo, thanks to their over and above customer service- it feels great to be listened to and appreciated as an Alamo Insider. Thank you, Matt, and to the whole team at this Alamo.
I'm sure there have been exceptional service as with any company but this was definitely NOT one of them.
Well, hurricane forced the cancellation of flights and evacuations for the Tampa,StPete area so on 9/4/17 I called Alamo to cancel reservation on car. They said they were going to charge me $50 cancellation fee. After speaking to a supervisor about it he "waived" all fees and would refund my $130.87.
Young lady at the customer service desk was very pleasant but seemed in a hurry to get me out the door. Rushed through everything. Had to ask her to repeat things multiple times. Also the car was nice, but it was a new car and all of the plastic shipping materials and tags on the outside of the doors were still on it. I think that those could have been removed prior to me renting the car. Other than that, it was a good experience. Bringing the car back to the after hours lot was easy. I will use Alamo again in the future.
Made car rental reservation for 9/8/17 to be picked up at Tampa airport.
BEWARE OF ALAMO car rental God help you if you have any issues.
I did book a rental car for my rescheduled trip later in September but with another company.
My Oct cr card bill reflected only a credit of $30.87. when I called they said oh, the $100 is for cancelling less than 24 hrs from pick up.
I truly believe they are schooled in giving the run around to customers until they just give up.
Alamo should be ashamed of themselves for giving customers the run around.
Thought I would share with you my recent dealings with Alamo Rent A Car.
Tash Williams was the best rental car agent we have even had the pleasure of working with! He was very friendly, did the paper work in a snap and had us on our way in the car in just a few minutes total! Super experience! Thank you Tash!
Well according to my calendar there is more than 24 hrs between 9/4 and 9/8 never mind the fact that all flights were cancelled into Florida and evacuations we're in place, but the $100 would be credited to my card and wait for next statement.
Well I just got my Nov statement and guess what NO credit. Now when I call they tell me to call my credit card company.
Alamo Rent A Car is a US Car Rental based in Windsor Locks, Connecticut. Alamo Rent A Car is located at 60 Schoephoester Rd, Windsor Locks, CT 06096, USA.
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